Learning Paths customize playlists for you. The learning paths are:
An oldie but goody, join Shari as she reveals the basics of booking a tour in Honolulu HI with top OPCs and concierges. Some of the highlights include using the five senses to creating a mental image when selling the gift. Isoloating excuses from objections and building report in 30 seconds or less
No relationship, no tour. OPC have only a split second to build report, yet this is an necessary step to booking a tour. Join Shar as she disccuses the necistty and the method of building a relationship on the fly.
Do you want a new car? Do you want your increased performance to pay for it? Join Sammy Rubinstein as he shows how to do the math and link a minor performance increase to achieving the goal of a new car. This is a great mental exercise to help in setting and achieving your goals.
It's one thing to overcome a customer's objection to touring when they've had a bad experience at a competitors resort. But what do you do when it was at your property. Join Shari at Hilton as she share the perfect rebuttal for such as objection to booking a tour.
Using the basics and really refining the steps of the sale will get you far in your career, but if you want to take yourself to the next level, the little things are what count. Watch Barry Ley as he shows us how small indicators can make huge impressions on a person. Then learn some tips for “little things” you can do to give your guests confidence in making their buying decision today.